气候变化领域集成服务门户(CCPortal): Who pays the loyalty tax? The relationship between socioeconomic status and switching in Australia's retail electricity markets

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DOI	10.1016/j.enpol.2022.112904
	Who pays the loyalty tax? The relationship between socioeconomic status and switching in Australia's retail electricity markets
	Esplin R.; Best R.; Scranton J.; Chai A.
发表日期	2022
ISSN	0301-4215
卷号	164
英文摘要	The liberalisation of retail electricity markets aimed to benefit consumers through innovation and lower electricity prices. However, well-functioning retail markets require active consumers who are motivated to switch between offers for financial savings or better tailored products. Policymakers did not adequately consider the behavioural biases, market complexities and switching costs that have led to customer disengagement. This can have significant welfare implications, particularly if many of the disengaged customers are also vulnerable. In this article, we investigate the relationship between socioeconomic status and customer engagement using household survey data covering the three largest cities in Australia. We find that lower socioeconomic status is associated with lower engagement. Unemployment, lower educational attainment, and lower income are all associated with lower switching rates. Solving this issue is complex and requires a suite of solutions however it is critical that vulnerable, disengaged customers are brought along because the costs of disengagement are likely to increase with digitalisation and the renewable energy transition. © 2022 Elsevier Ltd
英文关键词	Behavioural economics; Customer switching; Energy policy; Retail competition; Retail electricity market; Socioeconomic disadvantage
语种	英语
scopus关键词	Costs; Power markets; Sales; Surveys; Australia; Behavioral economics; Customer switching; Electricity prices; Liberalisation; Retail competition; Retail electricity markets; Socio-economic status; Socio-economics; Socioeconomic disadvantage; Switching; cost-benefit analysis; electricity generation; electricity supply; energy market; energy policy; energy use; liberalization; socioeconomic status; Australia
来源期刊	Energy Policy
文献类型	期刊论文
条目标识符	http://gcip.llas.ac.cn/handle/2XKMVOVA/256285
作者单位	Griffith University, Nathan, QLD 4111, Australia
推荐引用方式 GB/T 7714	Esplin R.,Best R.,Scranton J.,et al. Who pays the loyalty tax? The relationship between socioeconomic status and switching in Australia's retail electricity markets[J],2022,164.
APA	Esplin R.,Best R.,Scranton J.,&Chai A..(2022).Who pays the loyalty tax? The relationship between socioeconomic status and switching in Australia's retail electricity markets.Energy Policy,164.
MLA	Esplin R.,et al."Who pays the loyalty tax? The relationship between socioeconomic status and switching in Australia's retail electricity markets".Energy Policy 164(2022).