气候变化领域集成服务门户(CCPortal): What can climate services learn from the broader services literature?

CCPortal

DOI	10.1007/s10584-019-02388-8
	What can climate services learn from the broader services literature?
	Alexander M.; Dessai S.
发表日期	2019
ISSN	0165-0009
起始页码	133
结束页码	149
卷号	157 期号:1
英文摘要	Climate services seek the timely production and delivery of useful climate information to decision-makers, yet there continues to be a reported ‘usability gap’. To address this, many have advocated the coproduction of climate services between knowledge producers, providers and users, with a tendency to focus on tailoring information products to user needs, with less attention towards the service environment itself. In service management and service marketing fields, this is referred to as the ‘servicescape’ and is shown to influence behavioural intention, value creation and perceived service quality. In an effort to facilitate cross-disciplinary learning, this research asks whether climate services can learn from other service-based research in public administration/management, service management and service marketing. Performing a semi-deductive literature review, this perspective article examines themes of coproduction and servicescapes, and identifies relevant topics for future climate services research around the added value of service-dominant logic, the subjective experience of users’ interaction with servicescapes, and empowerment of users as co-producers of value. This is an important first step in promoting further cross-disciplinary learning to advance both scholarship and operational delivery of climate services. © 2019, The Author(s).
语种	英语
scopus关键词	Commerce; Decision making; Marketing; Behavioural intentions; Climate information; Cross-disciplinary learning; In-service management; Information products; Perceived service qualities; Service environment; Subjective experiences; Public administration; administrative framework; ecosystem service; empowerment; knowledge; learning; literature review; marketing; perception; service provision; service quality
来源期刊	Climatic Change
文献类型	期刊论文
条目标识符	http://gcip.llas.ac.cn/handle/2XKMVOVA/147382
作者单位	School of Earth & Ocean Sciences, Cardiff University, Cardiff, CF10 3AT, United Kingdom; Sustainability Research Institute and ESRC Centre for Climate Change Economics and Policy, School of Earth & Environment, University of Leeds, Leeds, LS2 9JT, United Kingdom
推荐引用方式 GB/T 7714	Alexander M.,Dessai S.. What can climate services learn from the broader services literature?[J],2019,157(1).
APA	Alexander M.,&Dessai S..(2019).What can climate services learn from the broader services literature?.Climatic Change,157(1).
MLA	Alexander M.,et al."What can climate services learn from the broader services literature?".Climatic Change 157.1(2019).